Return Policy

Return Eligibility

We hope you love your Ever Apothecary purchase. If you are not completely satisfied, we accept returns of unopened, unused, full-priced home goods within 14 days of purchase.

Note: Due to the personal nature of bath and beauty goods, these items are final sale and not eligible for return.

How to Initiate a Return

To start a return, please contact us at hello@everapothecary.com with your order number. We will gladly guide you through the process. Please note that returns sent without prior authorization cannot be accepted.

Damages

If your order arrives damaged, please contact us at hello@everapothecary.com with your order number and a photo of the damage. Claims must be submitted within 14 days of purchase. Please note we are not responsible for damage occurring after the product has been removed from its original packaging.

Sale Items

Sale items are final sale and cannot be returned. Discount codes and promotions cannot be combined with sale products.

Bulk Orders

Bulk orders are made to order and are final sale. Discounts do not apply to sale items, and bulk orders are not eligible for returns.

Return Shipping

Return shipping costs are the customer’s responsibility. We recommend using a trackable and insured shipping method to ensure a safe return. Please package your return securely, preferably in the original packaging or similar alternative, to prevent damage during transit.

Refunds

Once we receive and approve your return, we will process your refund within 7 business days. You will receive a confirmation email once complete. Please allow additional time for your bank or card provider to reflect the refund.

Exchanges

We do not offer direct exchanges. To exchange, please return your original item using the method described above and place a new order. We are happy to assist you in selecting a replacement.

Order Modifications and Cancellations

Orders cannot be changed or cancelled once placed. Please review your order carefully before purchase.

Questions

If you have any questions about returns, please contact us at hello@everapothecary.com. We are here to help.